Refund policy
Thank you for shopping with Cellev8. We strive to provide you with high-quality products and excellent customer service. In the event that you need to return or request a refund for your purchase, please review our Return/Refund Policy below:
- Eligibility for Return/Refund:
To be eligible for a return or refund, the product must be purchased directly from our website www.cellev8.com or www.amazon.com.
The request for return/refund must be initiated within 30 days from the date of delivery.
- Return Process:
To initiate a return, please follow these steps:
Contact our customer support team at support@cellev8.com to inform us about your return request and provide your order details.
After verification, we will provide you with a return shipping label (if applicable) and instructions on how to return the item.
Pack the item securely and affix the provided return shipping label (if applicable).
Ship the item back to us within 14 days of receiving the return instructions.
- Refund Process:
Once we receive your return we will initiate the refund to your original payment method within 5 business days.
Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.
- Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately at support@cellev8.com. We will work with you to resolve the issue promptly by providing a replacement or a full refund, including any applicable shipping costs.
- Cancellations:
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already been shipped, the return policy will apply.
- Changes to the Policy:
We reserve the right to modify or update this Return/Refund Policy at any time without prior notice. Please refer to the policy available on our website for the most current version.
If you have any questions or need further assistance regarding our Return/Refund Policy, please feel free to contact our customer support team at support@cellev8.com. Your satisfaction is essential to us, and we are here to ensure a smooth and satisfactory shopping experience.